1. The refund window
Every Flowgento plan comes with a full refund within 7 days of your first paid month. It applies to monthly plans, yearly plans and the one-time Lifetime plan alike, counted from the day of your first payment.
2. How to request a refund
Email support@flowgento.com from the email address on your account, with your workspace name and the payment ID shown under Billing. We confirm by email and refund the full amount to the original payment method. How long it takes to reach you then depends on your bank or card issuer.
3. After the refund window
Once the 7-day window has passed, a paid period runs to its end. We do not refund part of a monthly or yearly period.
4. Cancelling and changing plans
- Cancelling takes effect immediately: your workspace moves to the free plan the moment you cancel. Inside the refund window you can ask for a refund as above; outside it, the remaining time is not refunded.
- Changing plans also takes effect immediately: the new plan starts a fresh billing period at its full price. There is no proration.
5. What we cannot refund
WhatsApp messaging charges are billed by Meta directly, not by Flowgento, so they are outside this policy. If you sell through Flowgento's ecommerce features, refunds to your customers are between you, your payment gateway and your customer (see section 6 of the Terms of Service).
6. Questions
Write to support@flowgento.com. Flowgento is a product of eMarinersApp, GSTIN 21CIJPP8904K1ZY.
Frequently asked
How long do I have to ask for a refund?
7 days from the start of your first paid month, on every plan — including a one-time Lifetime purchase, counted from the day you paid.
How do I request a refund?
Email support@flowgento.com from your account email with your workspace name and the payment ID from Billing. We confirm by email and refund to the original payment method.
Can I get a partial refund after the first 7 days?
No. After the refund window, a paid period runs to its end and is not refunded in part.
Are Meta’s WhatsApp charges refundable?
Those are billed by Meta, not by Flowgento, so we cannot refund them. Contact Meta about its own charges.