Admission inquiries
Every inquiry from your ads, landing pages, or referrals lands in a single inbox. Auto-tag by course, batch, and source for routing.
Solutions · Edtech
WhatsApp Business API for edtech and coaching institutes
Handle admission inquiries, batch updates, assignment reminders, and parent communication on the platform Indian families already use every day.
Indian edtech and coaching institutes have a communication problem that's really three problems: prospective students before enrolment, active students during a course, and parents throughout. Each needs different cadence, different content, different permission level. WhatsApp is where all of them already are.
Flowgento gives edtech teams a structured way to run all three on the WhatsApp Business API — admissions inbox, batch broadcasts, parent channels, and an audit trail of every conversation.
Use cases
Batch updates & schedules
Send class timings, schedule changes, and assignment deadlines as broadcasts to the relevant batch — not your full student list.
Assignment reminders
Trigger a WhatsApp reminder 24h and 2h before assignment deadlines. Most coaching institutes see late submissions drop sharply.
Doubt resolution
Students message a faculty WhatsApp number; routes to the right subject teacher; full thread history saved against the student record.
Parent communication
Send fee reminders, attendance updates, exam results, and parent-teacher meeting invites directly to parent WhatsApp numbers.
Fee follow-up
Tag students with unpaid dues, send a polite reminder template, share a payment link. Far better response rate than email or call.
How it works
Most edtech teams start with two flows: admissions inbox and batch broadcasts. Admissions is your highest-revenue conversation type, so a shared inbox where no inquiry gets lost is the first win. Batch broadcasts let you stop maintaining 20 different parent-WhatsApp groups for class updates.
A common pattern is one Flowgento account per institute, with batches modeled as tags on contacts (Batch_2026_NEET, Batch_2026_JEE, etc.). Faculty members are agents in the shared inbox; an admin sets up broadcasts and templates.
For parent communication, build a separate tag set (Parent_Batch_2026_NEET) and treat it as a notification channel — fees, attendance summaries, exam dates. Two-way conversations stay with students; one-way notifications go to parents.
Example templates
Start with these as a base — Meta still has to approve each one, so plan a couple of days for review.
Batch update
Hi {{1}}, tomorrow's {{2}} class is rescheduled to {{3}} at {{4}}.
Venue: {{5}}
Please confirm by replying YES. Assignment reminder
Hi {{1}}, this is a reminder that your {{2}} assignment is due tomorrow at {{3}}.
Submit here: {{4}} Fee reminder
Hi {{1}}, this is a gentle reminder that {{2}}'s fee installment of ₹{{3}} is due on {{4}}.
Pay online: {{5}}
Reply REC if you've already paid. FAQs
Can I send the same message to all students in a batch?
Yes — tag students by batch, then send a WhatsApp broadcast to the tagged segment. Every student receives a personalised message (their name + batch + class detail substituted). Broadcasts go to thousands of contacts in one click.
Can parents and students be on the same Flowgento contact list?
Yes. Treat them as separate contacts with linked custom attributes (parent_of, student_of). Most institutes broadcast different content to each — academics to students, fees and attendance to parents.
Is Flowgento compliant with data protection rules for student data?
Flowgento follows India's DPDP Act 2023 for personal data handling. Your institute is the data controller for student information; we are the data processor. Student data is stored in India-region infrastructure. Treat student data with the same care as any sensitive personal information.
Can I run this for multiple branches or franchisees?
Smaller multi-branch operations run one Flowgento account and use tags to separate branches. Larger franchise networks typically run one account per branch with central reporting. Talk to sales for multi-branch setups.
What about students who don't have WhatsApp?
In India this is rare — WhatsApp penetration among study-age users is essentially universal. For the few who don't, your institute can still use email/SMS via separate tools; Flowgento focuses on doing WhatsApp well, not being a universal multi-channel platform.
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