Solutions · Travel

WhatsApp CRM for travel agencies and tour operators

Handle inquiries, share itineraries and documents, send pre-trip reminders, and run customer support — on the platform Indian travellers already use to plan.

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Travel is a long-conversation business. A family trip can take 6-8 weeks from first inquiry to booking, with itinerary revisions, document requests, and price negotiations along the way. Most of this conversation already happens on WhatsApp — agencies just have it spread across personal phones and forgotten chat histories.

Flowgento brings every inquiry into a shared team inbox, tags it by destination and budget, and gives you continuity from initial inquiry through post-trip follow-up.

Use cases

Inquiry capture

Inquiries from your website, social ads, or referrals land in a shared inbox with destination and budget auto-tagged.

Itinerary sharing

Send detailed itineraries as PDFs through WhatsApp, with edits tracked in the conversation. No more lost email threads.

Booking confirmations

Auto-send booking confirmation, payment receipt, and travel-document checklist as soon as deposit clears.

Pre-trip reminders

Send packing checklist, weather forecast, visa-document reminders, and pick-up time the day before departure.

In-trip support

Travellers reach your support team during the trip — emergencies, modifications, recommendations. Full history in one place.

Post-trip follow-up

Request reviews, share trip photos, and offer return-customer discounts. Travel customers are repeat customers if treated well.

How it works

A typical travel agency on Flowgento sets up two flows first: inquiry routing (every WhatsApp inquiry from ads or referrals lands in inbox, tagged by destination interest) and pre-trip reminder broadcasts (one week before departure, day before, day of). These two flows cover 80% of customer-facing communication.

Smaller agencies (1-3 sales executives) run on Starter. Mid-sized agencies handling 50-100 active inquiries at once typically use Growth. Larger tour operators with destination-specific specialists use Scale and assign conversations by specialist tag.

Use Flowgento custom attributes to track traveller preferences: party_size, traveller_age_groups, prior_destinations, dietary_requirements, accessibility_needs. These compound over years and make repeat-customer recommendations much sharper than what most agencies remember by hand.

Example templates

Start with these as a base — Meta still has to approve each one, so plan a couple of days for review.

Itinerary share

Hi {{1}}, sharing the detailed itinerary for your {{2}} trip ({{3}} – {{4}}).
📎 Day-wise plan, hotel details, and inclusions inside.
Reply if you'd like any changes.

Pre-trip reminder

Hi {{1}}, your {{2}} trip is in 3 days! 🎒
Checklist:
✓ Visa & passport
✓ Travel insurance
✓ Currency
✓ Adapters & charger
Reach out if anything's pending.

Pickup confirmation

Hi {{1}}, your pickup for {{2}} is confirmed.
Driver: {{3}}
Vehicle: {{4}}
Pickup time: {{5}}
Driver's phone: {{6}}

FAQs

Can I share PDFs and Excel itineraries via WhatsApp?

Yes — WhatsApp supports document attachments up to 100MB, including PDF, Word, Excel, and PowerPoint. Most agencies store frequently-shared itinerary PDFs in Flowgento's media library and attach them to relevant conversations in two clicks.

How do I handle traveller emergencies while they're on the trip?

Set up an out-of-hours rotation in Flowgento and assign one team member to the inbox during the trip dates. Travellers can message any time; whoever is on rotation responds. Flowgento's mobile experience works for on-call agents.

Can I send group broadcasts to past travellers about new tours?

Yes — segment past travellers by destination type (beach, adventure, pilgrimage, international) and use a Meta-approved marketing template to share new tours. WhatsApp marketing message limits apply; keep frequency reasonable (1-2 per month).

How do I avoid losing inquiries between exec changes or holidays?

Flowgento's shared inbox keeps every conversation visible to your whole team. When an exec is on leave, reassign their active conversations to a colleague in one click. New exec sees full history — no re-explaining.

Does Flowgento integrate with my booking system?

Today, integrations are via our webhooks API — most agencies wire booking-system events (booking confirmed, payment received, departure tomorrow) to trigger Flowgento WhatsApp messages. Native connectors for popular Indian travel-tech tools are on the roadmap.

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