Product answers from your catalogue
Customers ask in their own words — “do you have this in blue?”, “how much is the cotton shirt?” — and the bot searches your catalogue, including product variants such as size and colour.
Features · AI sales bot
A WhatsApp AI sales bot that takes real orders
Customers ask, the bot finds the product, builds the cart, takes the address and places the order — with cash on delivery or a payment link — while your team watches from the shared inbox.
Plenty of buyers would rather message than click through a checkout. The trouble is turning those messages into orders: someone has to look up the product, quote the price, write down the address and chase the payment. Flowgento’s WhatsApp AI sales bot does that part.
It works from your real product catalogue, keeps a proper cart with locked prices, and creates the same orders your team manages by hand. It is off by default and you decide which WhatsApp numbers it sells on — taking money is never something that switches on by itself.
What you get
A cart inside the chat
The bot adds items to a cart, changes quantities and reads the cart back. The price is locked when an item is added, so the total the customer agreed to is the total on the order.
Delivery address capture
The bot asks for the delivery address and builds it up over several messages, so a customer who sends the street, then the PIN or postcode, then a landmark still ends up with one complete address.
Cash on delivery or a payment link
Offer cash on delivery, a payment link created with your own Razorpay account, or both. Unpaid links can get an automatic reminder.
Real orders, not chat transcripts
A confirmed cart becomes an order in Flowgento with its own number, items and status — the same order list your team manages by hand.
Order and shipment updates
When an order or shipment changes status, the customer can get a WhatsApp update automatically. You choose which statuses notify and which template is used.
How it works
- 1
Add your products
Create products in Flowgento, import them from a file, or sync them from Flowgento.ai if you run your shop there.
- 2
Set up checkout
Turn on cash on delivery, connect your Razorpay keys for payment links, or both. Map the approved templates you want for order and shipment updates.
- 3
Switch on bot commerce for a number
Bot commerce is off until you turn it on, and you can limit it to particular WhatsApp numbers. It runs with the AI assistant set to answer customers automatically.
- 4
Watch orders arrive
Orders the bot takes appear in your Orders list. Your team can step into any conversation; when an agent replies, the bot steps back from that chat for a while.
Who it's for
Ecommerce sellers
Shops that already sell through WhatsApp and want orders captured properly, with a cart, an address and a payment method, instead of copied out of chats.
Website owners selling online
Sites with a “Chat on WhatsApp” link that brings buyers who would rather ask than browse — the bot answers and takes the order.
Larger retail teams
Several numbers, with the sales bot switched on only for the ones that sell, and orders, shipments and notifications in one place.
Plan availability
Available on Pragati (Starter) , Vistaar (Growth) , Shikhar (Scale) , Vishwa (Enterprise) and Sampoorn (Lifetime) .
Bot commerce needs ecommerce and an AI mode, both included on paid plans. The free plan keeps the shared inbox and rules-based auto-replies.
Limits and prices for every plan are on the pricing page.
FAQs
What is a WhatsApp AI sales bot?
It is an assistant that answers on your WhatsApp number, finds products in your catalogue, builds a cart, collects a delivery address and places the order with cash on delivery or a payment link — inside the chat, without sending the customer to a website.
Can the bot change a price or give a discount it shouldn’t?
The price of each item is locked from your catalogue at the moment it is added to the cart, and the order is created from that locked cart. The bot does not invent prices.
Which payment methods are supported?
Cash on delivery, and payment links created through your own Razorpay account. Your team can also record a payment taken another way, such as UPI, bank transfer or cash, against an order.
Can customers ask “where is my order?”
Yes. The bot reports the status the order actually has in Flowgento and the tracking details the courier provided. It does not guess delivery dates.
Can a person take over from the bot?
Yes. Every conversation is in the shared inbox. When an agent replies, the bot pauses in that conversation so it does not talk over your team, and conversations it cannot handle are handed to a person.
Is the sales bot on the free plan?
No. Ecommerce — catalogue, orders and payment links — is on every paid plan, and the bot needs an AI mode, which is also a paid-plan feature. The free plan includes the shared inbox and rules-based auto-replies.
Try it on your own WhatsApp number.
Start on the free plan — no credit card needed.