A knowledge base you control
Write question-and-answer entries for your policies, hours, fees, shipping, returns — whatever customers keep asking. The bot answers from these, not from guesswork.
Features · AI support bot
A WhatsApp chatbot with a knowledge base you control
Answer the questions your team hears every day — instantly, in the customer’s language — from a knowledge base you write and approve, with a person one step away.
Most support messages are the same few questions asked a hundred different ways. A WhatsApp chatbot with a knowledge base answers those from your own information, so your team spends its time on the conversations that need a person.
Flowgento’s AI support bot works inside the shared inbox. You decide whether it drafts replies for agents or answers on its own, how confident it has to be before it sends, which topics it must never answer, and which WhatsApp numbers it runs on.
What you get
Import what you already have
Bring an existing FAQ in from CSV, Excel (XLSX or XLS), Word (DOCX), plain text or Markdown. You map the columns and review a preview before anything is saved.
Co-pilot or autopilot
In co-pilot mode the bot drafts a reply for an agent to check and send. In autopilot it answers by itself — but only when its confidence clears the threshold you set.
Sensitive topics go to a person
Refunds, complaints, legal questions and angry messages can be routed to your team instead of being answered automatically. It is on by default.
Replies in the customer’s language
The bot answers in the language and script the customer wrote in — English, Hindi, Hinglish and others — so a customer who switches language gets an answer in the new one.
Rules-based replies as a fallback
Rules mode matches incoming messages to your knowledge-base entries and sends the stored answer word for word, with no AI involved. It is available on every plan, including free.
How it works
- 1
Build the knowledge base
Add entries by hand or import a file. Start with the twenty questions your team answers most; you can add more any time.
- 2
Choose how the bot behaves
Pick co-pilot or autopilot, set the confidence threshold, and choose strict mode (answer only from the knowledge base) or hybrid. Add instructions about tone.
- 3
Pick the numbers it works on
Run the bot on all your WhatsApp numbers or only some of them — for example on the support line, but not on the number your sales team uses.
- 4
Let it learn from your team
With training mode on, Flowgento suggests new knowledge-base entries based on the replies your agents actually send. You approve what goes in.
Who it's for
Website owners
Visitors who tap “Chat on WhatsApp” get answers to routine questions straight away, at any hour, with your team handling the rest.
Colleges and schools
Admission dates, fee structures, documents required, hostel and transport questions — the same answers, given consistently, all season.
Organisations
Membership, event and donation questions answered from one agreed source, with sensitive conversations passed to a person.
Ecommerce sellers
Shipping times, return rules, sizing and payment questions answered before they reach an agent.
Large businesses
A support line that absorbs repetitive questions, with confidence thresholds and per-number control over where automation runs.
Plan availability
Available on Aarambh (Free) , Pragati (Starter) , Vistaar (Growth) , Shikhar (Scale) , Vishwa (Enterprise) and Sampoorn (Lifetime) .
Rules-based auto-replies are on every plan, including free. The AI modes (co-pilot and autopilot) are on paid plans.
Limits and prices for every plan are on the pricing page.
FAQs
What is a WhatsApp chatbot with a knowledge base?
It is a bot that answers customer questions on WhatsApp using information you have written down — your FAQ entries — rather than making things up. In Flowgento you control that knowledge base and can import it from files you already have.
Will the bot send wrong answers to customers?
You set the safeguards. In co-pilot mode nothing is sent without an agent. In autopilot the bot only sends when its confidence is above your threshold; below it, the draft waits for a person. Strict mode limits answers to your knowledge base, and sensitive topics can always go to your team.
Which file types can I import?
CSV, XLSX, XLS, DOCX, TXT and MD. You review a preview of the parsed entries before they are saved, and you can download the knowledge base as a Word or PDF document.
Is there a free option?
Yes. Rules-based auto-replies, which match messages to your knowledge-base entries and send the stored answer, are on every plan including free. The AI modes — co-pilot and autopilot — are on paid plans.
What happens when an agent replies?
When someone on your team replies in a conversation, the bot steps back from that conversation for a while so it does not talk over them. All bot replies are visible in the shared inbox.
Try it on your own WhatsApp number.
Start on the free plan — no credit card needed.