Assignment
Assign each conversation to a teammate so everyone can see who owns it. No more two people replying to the same customer, or nobody replying at all.
Features · Shared inbox
A WhatsApp shared inbox your whole team can work from
One WhatsApp business number, every teammate in the same inbox. Assign conversations, leave internal notes, label and resolve — so no customer is missed and nobody replies twice.
Most businesses start WhatsApp on one phone. It works until two people need to answer at once, someone goes on leave, or a customer asks “did anyone see my message?”. A WhatsApp shared inbox moves those chats off a single handset and into a browser workspace your team shares.
Flowgento is a Meta Tech Provider, built on the official WhatsApp Cloud API. Messages arrive in real time, replies go out from your business number, and every conversation keeps its full history — text, images, documents and voice notes — no matter who answered.
What you get
Internal notes
Leave a note inside the thread for your team. Notes are never sent to the customer — they are how you hand over context without a side channel.
Labels and priority
Label conversations (billing, returns, admissions, lead) and set a priority, then filter the list down to the work that matters right now.
Open, snoozed, resolved
Every conversation has a status. Resolve it when it is done, snooze it when you are waiting on something, and keep the open list honest.
Starred messages
Star an important message — an address, an order detail, a promise you made — and find it again later from one list instead of scrolling.
Copy a conversation as text
Export a thread as plain text, formatted like a WhatsApp chat, to paste into a ticket, an email or a report. Internal notes stay private.
How it works
- 1
Connect your WhatsApp number
Sign up and connect a number through Meta’s own signup window. You can bring a new number or keep the one already on the WhatsApp Business app.
- 2
Invite your team
Add teammates as admins or agents. Everyone logs in to the same workspace from a browser — no shared phone, no shared password.
- 3
Answer, assign and resolve
Customer messages land in one list. Reply, send media, use quick replies, assign the thread or leave a note, then resolve it when you are done.
- 4
Restart closed conversations with templates
WhatsApp only allows free-form replies within 24 hours of the customer’s last message. The inbox shows that window, and once it has closed you can send an approved template from the same thread.
Who it's for
Ecommerce sellers
Order questions, delivery updates and returns handled by whoever is on shift, with the order context in the thread.
Website owners
Put a WhatsApp link on your site and answer every chat it starts from a shared inbox instead of one person’s phone.
Colleges and schools
Admissions, fees and parent queries split across an office team, with labels to keep each queue separate.
Organisations
Member, donor or volunteer conversations kept in one place, with notes so the next person has the history.
Large businesses
Several teams and several numbers in one workspace, with roles, assignment and an audit trail of admin actions.
Plan availability
Available on Aarambh (Free) , Pragati (Starter) , Vistaar (Growth) , Shikhar (Scale) , Vishwa (Enterprise) and Sampoorn (Lifetime) .
The shared inbox is on every plan, including the free one. Team size and the number of WhatsApp numbers depend on the plan.
Limits and prices for every plan are on the pricing page.
FAQs
Can several people reply from the same WhatsApp number?
Yes. That is what the shared inbox is for. Everyone on your team logs in to Flowgento in a browser and replies from your business number. Customers see one business, not individual staff phones.
Do customers see internal notes?
No. Internal notes are stored in Flowgento only and are never sent over WhatsApp. They are also left out when you copy a conversation as text.
Can I reply to a customer after 24 hours?
WhatsApp only allows free-form replies within 24 hours of the customer’s last message. After that you send an approved template message, which you can do from the same thread. When the customer replies, the window opens again.
How many team members can use the inbox?
It depends on the plan — Aarambh: 1 team member · Pragati: 5 team members · Vistaar: 10 team members · Shikhar: unlimited team members · Vishwa: custom team size · Sampoorn: unlimited team members. The pricing page has the full comparison.
Can an AI assistant help my agents?
Yes, on paid plans. The AI support bot can draft suggested replies for an agent to review and send, or answer on its own when it is confident, using your knowledge base. Agents can always take over a conversation.
Try it on your own WhatsApp number.
Start on the free plan — no credit card needed.