Keep your number and your app
Connect the number you already use on the WhatsApp Business app. You keep using the app on your phone; your team works the same number from Flowgento.
Features · Coexistence
WhatsApp coexistence: keep the Business app, add a team
Keep the WhatsApp Business app on your phone and the number your customers already know — and connect that same number to Flowgento for a shared inbox, broadcasts and automation.
For years the choice was hard: stay on the WhatsApp Business app with one phone, or move the number to the API and give up the app. WhatsApp coexistence removes that choice. Meta lets the same number run in the app and on the Cloud API at the same time.
Flowgento is a Meta Tech Provider, built on the official WhatsApp Cloud API, and supports coexistence onboarding through Meta’s own signup flow. You keep your number, your app and your chats, and your team gets a proper shared inbox on top.
What you get
Phone replies show up in the inbox
When you reply from the app on your phone, that message appears in the Flowgento conversation too, marked with a small WhatsApp icon so the team knows it was sent from the phone.
Bring your chat history
During Meta’s onboarding you can choose to share your existing chats. Flowgento imports what Meta sends, without flooding the inbox with false unread badges.
Everything the API adds
Broadcasts with approved templates, the shared inbox, AI and rules-based replies, and — on the plans that include it — the REST API and webhooks, all on the number your customers already know.
Number health at a glance
Flowgento monitors each connected number and shows its status, so you see a connection or sending problem in the dashboard rather than from a customer.
Official route, no workarounds
Coexistence is Meta’s own feature, set up through Meta’s signup window. No unofficial apps and no automating WhatsApp Web.
How it works
- 1
Start “Connect WhatsApp” in Flowgento
Choose to keep your existing number. Meta’s signup window opens in your browser — Flowgento never sees your Facebook password.
- 2
Confirm on your phone
Meta walks you through confirming the connection from the WhatsApp Business app, and asks whether to share your chat history.
- 3
Keep the app open for the import
If you shared history, the phone uploads it straight after you agree. Flowgento is subscribed first so the import is not missed.
- 4
Invite your team
New messages now reach both the app on your phone and the shared inbox. Reply from either; assign, label and resolve in Flowgento.
Who it's for
Ecommerce sellers
Your customers already have your number saved. Keep it, keep answering from the phone when you want to, and add a team and broadcasts around it.
Website owners
The number printed on your site, cards and packaging keeps working — no new number to roll out.
Colleges and schools
An office number parents and students already use, now answered by the whole admissions team instead of one handset.
Organisations
Keep the number your members know while volunteers and staff share the work.
Plan availability
A coexistence number counts toward your plan’s WhatsApp numbers like any other connected number. How many numbers each plan includes is on the pricing page.
Limits and prices for every plan are on the pricing page.
FAQs
What is WhatsApp coexistence?
Coexistence is Meta’s way of connecting a number that is on the WhatsApp Business app to the WhatsApp Cloud API without removing it from the app. The same number then works in the app on your phone and in an API platform like Flowgento.
Do I lose my existing chats?
No. Your chats stay in the app on your phone. During onboarding Meta also offers to share your chat history; if you agree, Flowgento imports what Meta sends. The import happens once, right after onboarding, so keep the app open until it finishes.
Will messages I send from my phone appear in Flowgento?
Yes. Replies sent from the WhatsApp Business app appear in the Flowgento conversation, marked with a small WhatsApp icon. One thing does not carry over: reading a chat on your phone does not mark it read in Flowgento, so there is an optional setting to clear old unread counts automatically.
Is anything different on a coexistence number?
Meta applies some of its own rules. For example, WhatsApp Groups through the API are not available on coexistence numbers, and Meta can limit messaging volume differently. Flowgento shows any such note on the number’s health panel.
Is this an official Meta feature?
Yes. Coexistence is offered by Meta through its Embedded Signup flow. Flowgento is a Meta Tech Provider, built on the official WhatsApp Cloud API.
Try it on your own WhatsApp number.
Start on the free plan — no credit card needed.